JLL88 Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to JLL88 — one of the most trusted online betting platforms available to players across the Philippines. This Privacy Policy outlines how JLL88 ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website athttps://jll88.app or use any of our services.

By registering an account or continuing to use JLL88, you agree to the collection and processing of your data as described in this privacy policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us so we can properly close your account.

We take privacy seriously — not just because the law requires it, but because we genuinely respect the trust you place in us every time you log in, make a deposit, or place a wager on your favourite sport or casino game. This privacy policy is designed to be straightforward and easy to understand, so you always know where you stand.

2. What Personal Data We Collect

When you create an account or interact with JLL88, we may collect the following types of personal information:

• Identity Information: Full name, date of birth, government-issued ID (for KYC verification purposes)
• Contact Information: Email address, mobile number, home address in the Philippines
• Account Credentials: Username, encrypted password, security question answers
• Financial Information: GCash account number, Maya wallet ID, bank account name and number (BDO, BPI, UnionBank), Visa/Mastercard billing details (tokenised only)
• Transaction Records: Deposit and withdrawal history, bet history, bonus redemptions
• Device & Technical Data: IP address, browser type, operating system, device model, cookies, session tokens
• Behavioural Data: Pages visited, time spent on the platform, features used, game preferences
• Communications: Messages sent to our support team, feedback forms, and survey responses

We collect this data through account registration forms, identity verification processes, payment transactions, cookies and tracking technologies, and your direct communications with our support team. All data collection is done with your knowledge and consent.

3. How We Use Your Data

JLL88 uses the personal data we collect strictly for legitimate business and compliance purposes. Here is how your information is put to use:

• Account Management: To create, maintain, and secure your JLL88 account
• Identity Verification (KYC): To comply with anti-money laundering laws and PAGCOR licensing requirements applicable to Philippine operators
• Payment Processing: To handle deposits, withdrawals, and refunds via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and bank transfers
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance
• Personalisation: To tailor promotions, odds recommendations, and game suggestions based on your preferences
• Security & Fraud Prevention: To detect suspicious activity, prevent unauthorised access, and protect all users on the platform
• Legal Compliance: To meet our reporting and record-keeping obligations under Philippine law
• Communications: To send important account notifications, promotional emails, or policy updates — always with the option to opt out of marketing messages

We do not use your data for automated decision-making that would significantly affect you without human oversight. If a decision materially impacts your account, a real person on our team reviews it.

4. Cookies and Tracking Technologies

JLL88 uses cookies and similar tracking technologies to improve your experience on our platform. Here is a breakdown of what we use and why:

• Essential Cookies: These are required for the platform to function properly — keeping you logged in, remembering your session, and securing your account activity.
• Performance Cookies: These help us understand how users navigate the site, which pages are most visited, and where improvements can be made. All data is aggregated and anonymous.
• Functional Cookies: These remember your preferences — like your preferred language or favourite games — so you do not have to set them every visit.
• Analytics Cookies: We use analytics tools to monitor site performance and user engagement. This data helps us improve our betting platform continuously.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of JLL88. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

5. Data Sharing and Third Parties

JLL88 respects your privacy. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your data with trusted partners who help us operate the platform:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partner banks, and card networks process your financial transactions securely.
• KYC and Identity Verification Services: Third-party identity verification providers help us comply with regulatory requirements.
• Cloud Infrastructure Providers: Our servers and databases are hosted by certified cloud providers who are contractually bound to protect your data.
• Customer Support Tools: We use support platform providers to manage tickets and live chat. These partners only access the data needed to resolve your issue.
• Legal and Regulatory Bodies: We may disclose data to government authorities, law enforcement agencies, or PAGCOR when legally required to do so.

Every third party we work with is required to handle your data with the same level of care and security that JLL88 applies. We conduct regular reviews of our vendor relationships to ensure ongoing compliance.

6. Data Retention

We keep your personal data for as long as your JLL88 account is active and for a period after that as required by law or business necessity. Specifically:

• Account Data: Retained for the duration of your active account plus minimum of five (5) years after account closure, in line with financial record-keeping obligations.
• Transaction Records: Kept for at least seven (7) years to comply with Anti-Money Laundering Act (AMLA) reporting requirements in the Philippines.
• Communication Records: Support tickets and chat logs are retained for two (2) years to assist with future disputes or reviews.
• Behavioural Data: Anonymised analytics data may be retained indefinitely for aggregate trend analysis, but it will no longer be linked to your identity.

Once the applicable retention period ends, we securely delete or anonymise your data so it can no longer be traced back to you.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012(Republic Act No. 10173), you have the following rights regarding your personal data held by JLL88:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Data Portability: You can request your data in a commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data for marketing or profiling purposes.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer at privacy@jll88.app. We will respond to all requests within thirty (30) calendar days in accordance with applicable regulations.

8. Security Measures

JLL88 implements a multi-layered security approach to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Two-factor authentication (2FA) available for all user accounts
• Regular security audits and penetration testing by independent cybersecurity firms
• Role-based access controls — only authorised staff can access personal data, and only when necessary
• Real-time monitoring for suspicious login attempts, unusual transactions, and potential data breaches
• Automatic session timeouts and IP-based anomaly detection

Despite our best efforts, no online platform is 100% immune to security risks. If you suspect your account has been compromised, please contact our support team immediately and change your password without delay. We also encourage you to use a strong, unique password and enable 2FA on your JLL88 account.

9. Children's Privacy

JLL88 is an online betting platform strictly intended for adults aged 21 years and above in the Philippines. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered an account, we will immediately suspend the account and delete all associated personal data.

If you are a parent or guardian and believe your child has registered on JLL88, please contact us at privacy@jll88.app right away so we can take appropriate action.

10. Changes to This Privacy Policy

JLL88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through:

• An email notification to your registered email address
• A prominent notice displayed on our website for at least 30 days
• An in-app notification when you next log into your JLL88 account

The "Last Updated" date at the top of this page always reflects when the most recent revision was made. We encourage you to review this privacy policy regularly to stay informed. Continued use of JLL88 after a policy update constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how JLL88 handles your personal data, you can reach us through the following channels:

• Email: privacy@jll88.app
• Support Team: Available24/7 via live chat on jll88.app
• Data Privacy Officer: dpo@jll88.app

We are committed to addressing your concerns promptly and transparently. Your trust is something we do not take lightly — it is the foundation of everything we do at JLL88.